KEY POINTS
These points are detailed further in the terms below. We’ve emphasized the essential aspects here.
— By subscribing to Inezo, you agree to all terms and conditions outlined below. –
SUBSCRIPTIONS
Inezo is an Australian-based subscription service. We will continue to deliver until you instruct us otherwise. You can make modifications to your subscription, such as pausing, canceling, reactivating your subscription, changing your box size, or updating your address (“Subscription Adjustments”) at any time. There is no minimum duration.
The deadline for Subscription Adjustments varies by state and is as follows:
All cut-off times are communicated in your state’s local time. Updates to your account must be submitted by the times listed below, one week before your next delivery.
These cut-off times are in effect from 10 December 2022 until further notice.
State: WA
Delivery Day Cut-off Day & Time
Friday Thursday, 9:59PM
Saturday Thursday, 9:59PM
DELIVERY
You must reside within our delivery areas to place an order. Ensure you provide the correct delivery address, as refunds will not be issued for incorrect address entries. Delivery windows depend on the location. If you will not be at home, please arrange an alternative and provide specific delivery instructions on the checkout page for our drivers to follow. Ownership of the products transfers to you once we have delivered in accordance with your delivery instructions. We cannot commit to a smaller delivery window. We will attempt to accommodate, but cannot guarantee special requests. If a re-delivery is required at an alternative time due to no fault of Inezo or our logistics partners, an additional fee may be charged. A surcharge in addition to the standard delivery fee may apply for high-demand delivery windows.
CUSTOMIZATION
We cannot customize individual meals based on preferences, dietary requirements, or whims!
The Details
This page (along with the documents referred to on it) informs the customer (you/your) of the terms and conditions (Terms and Conditions) under which Inezo (we/our/us/Inezo) will supply the products (Products) listed on our website www.inezo.com.au or Inezo mobile app (Site), through one of our subscription services (Services). Please read these Terms and Conditions carefully before ordering any Products from the Site or subscribing to one of our Services. You should understand that by ordering any of our Products or subscribing to one of our Services, you agree to be bound by these Terms and Conditions and any policies stated on the Site. We reserve the right to amend these Terms and Conditions and any policies at any time, and your use of the Site following any amendments will represent your agreement to be bound by these Terms and Conditions and Privacy Policy as amended. We thus recommend that each time you access the Site, you read these Terms and Conditions and Privacy Policy. Please understand that if you do not wish to accept these Terms and Conditions and our Privacy Policy, you should refrain from ordering any Products from the Site.
ABOUT US
1.1 We operate the website located at www.inezo.com and the Inezo mobile app. We are Inezo Pty Ltd (ACN 665009727) trading as Inezo.
SERVICE AVAILABILITY
2.1 The Site is intended for use by individuals living in selected areas of Australia (Service Areas), specifically Western Australia (WA) and nearby Perth cities. We do not accept orders from individuals residing outside of these Service Areas. Customers must provide a valid email address and credit card details for all orders accepted on the Site. In exceptional cases, we may accept orders by telephone.
YOUR ELIGIBILITY
3.1 By placing an order through our site, you confirm that:
CONTRACT FORMATION BETWEEN YOU AND US
4.1 After completing the subscription or order process on the Site, you will receive an email from us acknowledging receipt of your order (Order). Please note that this does not mean that an Order has been accepted.
4.2 An Order will relate only to the Product or Service you have ordered or subscribed to. Each Order that we accept results in a separate binding agreement between you and us for the supply of those Products or Service, in accordance with these Terms and Conditions.
ORDER ACCEPTANCE OR REJECTION
5.1 We reserve the right to accept or reject an Order for any reason, including if the requested Product is not available or if there is an error in the price or the Product description posted on the Site or in an Order.
5.2 If we reject an Order, we will attempt to notify you of that rejection at the time you place the Order or within 7 days after you submit an Order.
5.3 You are not permitted to purchase any items for resale to a third party or for trade purposes. If we have concerns regarding the quantity of items you have ordered, we will attempt to contact you when you place an Order or within 7 days after you submit an Order.
5.4 If we refuse an Order on or prior to delivery but after our relevant weekly order cut-off, a full refund, less any discounts, will be made within 14 days.
SUBSCRIPTION SERVICES
6.1 When you place an Order for a subscription Product, you enter into an agreement to receive the Product on an ongoing basis. You will be charged for your initial order between completing the first order and the first relevant Order Cut-Off time. Cut-Off times are explained in detail under clause 7, Subscription Management. The completion of an initial order prior to the relevant weekly Order Cut-Off Time constitutes authorization for this payment at any time up to the Cut-Off Time. Subsequent recurring orders will be charged following the relevant weekly Order Cut-Off without further authorization from you unless you have canceled or otherwise modified your subscription or delivery preferences as outlined in these Terms and Conditions. Your order may not be fulfilled if you place your initial order using a free box code and cancel before the first relevant weekly Cut-Off.
6.2 By subscribing to the Services, you are agreeing to receive our Product on a recurring basis for an indefinite period until canceled by you or us as set out in these Terms and Conditions. The subscription amount and billing interval are set out on the checkout page, confirmation correspondence, and the customer login area of the Site.
6.3 You may cancel, pause, or modify your subscription at any time without being obligated to receive additional products from us, as long as your change request is submitted through one of the methods detailed in the “How To Manage Your Account” section of the Site, and adheres to the specified cut-off times. No cancellation fees will be charged. You may re-subscribe at any time after canceling, but Inezo Pty Ltd reserves the right to deny re-subscription without any liability to you or a third party.
6.4 Inezo Pty Ltd reserves the right to terminate your subscription at our reasonable discretion without providing any explanation for the decision.
6.5 We reserve the right to change or discontinue the Service or the Products (or any component or content thereof) at any time without prior notice. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuation of the Service or a Product. We also reserve the right to limit the quantities of any Products or Services that we offer. All Product descriptions may be altered at any time without notice, at our sole discretion. We reserve the right to discontinue any Product at any time. Any offer or discount for any Product or Service on this Site will be voided where prohibited by law or relevant authorities.
SUBSCRIPTION MANAGEMENT
7.1 No minimum term is required.
7.2 Subscription adjustment requests must be submitted through one of the methods outlined in the “How To Manage Your Account” section of the Site, which may include phone, email, chat, and online or app-based account management.
7.3 The cut-off times for subscription adjustments (including pauses, cancellations, order restarts, address changes, and box type changes) differ by state and contact medium, and must be submitted by the following times, one week prior to your next delivery: All cut-off times are communicated in your state’s local time. These cut-off times are effective from December 10, 2022, until further notice.
7.4 To cancel your subscription, please ensure that you do so before the applicable weekly cut-off date. If you cancel after the cut-off date, you will be charged for the next box before your subscription ends. Delivery is only available on Fridays and Saturdays from 6 am to 6 pm in Western Australia (WA) and nearby Perth cities.
State: WA Online or App-based Account Management: 9:59 pm on the day of the week specified in the table below before the scheduled delivery day.
Delivery Day: Friday or Saturday
Cut-off Day & Time: Tuesday, 9:59 PM
7.5 You will be responsible for all orders in the upcoming 7-day period that you committed to at the order cut-off.
7.6 You may cancel an order at any time after initially placing it by visiting “Contact Us,” as long as it is before the relevant weekly order cut-off. If you cancel an order after the order cut-off for the upcoming delivery week, we are under no obligation to cancel the order and/or refund any money.
7.7 The refund policy does not apply to products that, by their nature, are unsuitable for return or spoil quickly, especially perishable foods like those provided by us.
CHANGE OF DETAILS
8.1 Changes to address details and/or delivery instructions must be communicated through the methods and by the cut-off dates outlined in these Terms and Conditions.
8.2 We are not liable for any charges you incur due to outdated payment information. If we incur expenses because of incorrect or outdated payment information you provided, we reserve the right to seek reimbursement for such expenses.
PRICING
9.1 Occasionally, we may need to adjust the prices of our Products. In the event of any price changes concerning our Services, we will notify you via email at least 14 days before implementing the new prices. Following this period, we will apply the updated pricing to your existing payment details. You do not need to take any action to accept the price change. If you choose not to accept the price revision, you may suspend or deactivate the Services before the Products are delivered under the updated pricing plan. Continuing to subscribe to our Service after receiving notice is considered acceptance of the price change. Price changes related to the Services do not include Extras and Add Ons (as defined in clause 23 below). Extras and Add Ons prices may change from time to time, with revisions reflected on the relevant webpages/app page of the Site where you select your meal plan.
9.2 The current prices of our Products and delivery charges will be as quoted on the Site, subject to updates from time to time.
9.3 Product prices and delivery charges include applicable taxes, such as GST.
9.4 Surcharges – Our Service includes optional selections of Extras, Add Ons, and special range Products like Fuel’d or other new special ranges that Inezo Pty Ltd may introduce periodically. These Products may be subject to surcharges or different pricing categories, as outlined on the Site when selecting your meal plan. Add On in an Order, the surcharges will be in addition to the Service’s price. All applicable surcharges for your selected Products will be specified on the Product selection page and at the checkout page. Inezo discounts, promotional offers, and vouchers do not apply to Extras or Add Ons unless stated otherwise.
PAYMENT
10.1 Payment for all Products and Services must be made by credit or debit card or any other payment method listed on the Site’s online checkout page.
10.2 Orders will be billed to your chosen payment method(s). By selecting or adding an alternate payment method, you expressly consent to Inezo Pty Ltd charging your alternate payment method in accordance with these terms and conditions if your primary payment method is unavailable, declined, or cannot be charged, without prior notice to you.
(a) You are responsible for ensuring your accepted payment method(s) details are valid and up to date. We accept Visa, MasterCard, American Express Cards, and PayPal.
(b) You are responsible for ensuring sufficient funds are available at the time of payment processing.
10.3 Storage of Collected Information (a) Inezo Pty Ltd does not collect or store payment information. All payment information is collected and stored by the relevant third-party for processing purposes. We never permanently store complete debit/credit card details.
(b) All online debit/credit card transactions performed on this Site are carried out through secure payment gateways. We currently use the NAB, Adyen, and PayPal payment gateways for our online payment transactions.
(c) Complete debit/credit card details cannot be viewed by us or any external party.
10.4 Failed payments (a) Payment failures can result from insufficient funds, incorrect or outdated payment information, or transaction disputes.
(b) If we cannot debit your payment method(s), your Product may still be dispatched, and the sale will be considered final.
(c) In such cases, Inezo Pty Ltd will attempt the payment process again. We reserve the right to retry payment on all nominated payment method(s) to recover any outstanding amounts.
(d) If payment re-attempts are unsuccessful, we reserve the right to recover the debt through alternative means, either directly or via a third-party.
(e) We reserve the right to suspend or terminate future deliveries when payments are outstanding.
10.5 Additional Fees (a) If you fail to pay outstanding amounts within ten days of the order cut-off date, a late payment fee may be applied.
10.6 Debt Collection (a) You acknowledge that we may pursue and attempt to collect any outstanding amounts due to declined and outstanding payments on your account. You agree and permit us to contact you to discuss these failed payments. (b) If we are unable to obtain or secure a satisfactory guarantee for payment, your name, contact information, and order details may be referred to an external debt collection agency. You will be responsible for any fees or charges incurred as a result of this referral, in addition to any outstanding payment owed to us.
10.7 Suspected Fraudulent Accounts (a) We reserve the right to investigate all accounts where we suspect inaccurate or fraudulent activity has taken place or may take place. (b) We reserve the right to terminate or suspend your order or accounts following the investigation.
REFUNDS AND CREDIT POLICY
11.1 If you have canceled an Order according to clause 7.5, we will process any refund due to you within 14 days from the day you provided notice of cancellation. In this case, we will refund the full price of the Product and any relevant delivery charges.
11.2 Our Products include guarantees that cannot be excluded under the Australian Consumer Guarantees Act 1993 (the CGA). If you believe that any Products delivered to you are damaged, defective, or fail to comply with any guarantees in the CGA, you can notify us, and we will examine the submitted digital or physical evidence of the defective Product. We will inform you of the outcome via email within 14 days. If your refund is approved, we will process the refund within 14 days from the day we confirmed to you via email that you were entitled to a refund.
11.3 If you request a refund for any other reason, you can contact us, and we will consider each request at our reasonable discretion. We will inform you of the outcome of your refund request via email within 14 days. If your refund is approved, we will process the refund within 14 days from the day we confirmed to you via email that you were entitled to a refund. No refund will be provided for Products that have been opened, used, or damaged after delivery or if any attempt has been made to modify the Products.
11.4 We will typically refund any money received from you using the same method initially used by you to pay for your purchase, unless otherwise communicated to you.
11.5 Please exercise caution when specifying your delivery address, as no refund will be provided for any non-delivery of an Order to you if you enter an incorrect address.
11.6 In the event of any non-conforming Products being delivered to you or in cases of non-delivery of an Order, you may notify us by clicking on “Get delivery support” on the Site, selecting the relevant issue, and following the instructions provided to report the issue(s). In some instances, you may receive a refund in the form of credit to your account to be used for your future Order(s) following a delivery report issue lodged on the Site. These credits are not valid in conjunction with any offer or discount and cannot be exch
DELIVERY
12.1 Our delivery service is limited to addresses within the Service Areas. A surcharge, in addition to the standard delivery fee, may apply for high-demand delivery windows. High-demand delivery windows are subject to change from time to time, based on fluctuations in demand. Delivery fees and applicable surcharges will be disclosed at the time you place your initial Order.
12.2 If we introduce a delivery fee for an existing Service, we will notify you 14 days before the fee becomes effective, allowing you the opportunity to cancel any future orders if you wish to do so before the fee takes effect.
12.3 During the ordering process, you must choose a date and delivery window for us to deliver your order. You agree to provide us with complete and accurate information that we require to fulfill an Order.
12.4 While we aim to deliver within the window you select, unforeseen events beyond our control may prevent us from doing so, and we will not be liable to you or any other person for such delays. In these cases, we will make an effort to notify you of the delay as soon as reasonably possible.
12.5 We will deliver the Products to the front door of your designated delivery address (Delivery Address). You are responsible for making all necessary arrangements to assist and allow us to deliver the Products, including ensuring safe access and obtaining any required security or other approvals applicable to the Delivery Address.
12.6 We may ask the person accepting the delivery of the Products to provide proof of their identity (including photographic identification) and, where relevant, age.
12.7 Please be cautious when placing your Order. We accept no liability or responsibility for incorrectly placed Orders. Furthermore, we do not accept any liability or responsibility for delivery details that are incorrectly provided or not provided at all.
12.8 If you will not be home during the expected delivery time, we suggest designating a cool, safe place for the delivery of the Products. If you do not specify a location for delivery, we will leave the Products at your front door. If you provide us with specific delivery instructions in an Order, we will attempt to comply with these instructions to the extent reasonably within our control.
12.9 You are responsible for an Order from the moment we deliver the Products according to your instructions. We assume no liability or responsibility for any Product once it has been delivered to you.
12.10 You acknowledge that we may occasionally need to change your delivery date and window. We will inform you as soon as reasonably possible if your delivery date and window are altered for any reason.
VOUCHERS
13.1 We may offer discount promotions and various types of vouchers (Voucher) that require activation through email application for the recipient of the Voucher (Recipient) to start receiving Product deliveries via a Service. If purchased, the Voucher is considered sold at the time of payment. These Terms and Conditions become applicable between us and the Recipient once the Recipient redeems the Voucher by applying for a Service to begin.
13.2 A Voucher can only be used once by its Recipient and cannot be copied, reproduced, distributed, resold, or published either directly or indirectly in any form or stored in a data retrieval system without our prior written consent. A Voucher is valid only for the Recipient’s first Product purchase. Only one Voucher can be applied per Order. Vouchers are non-refundable, non-exchangeable for cash, and cannot be used in conjunction with any other offer, credit, or gift card. Vouchers are always applied to an order before any credits in your account.
13.3 We reserve the right to revoke or cancel any Voucher (excluding paid up-front gift cards) for any reason at any time without notifying you.
13.4 Vouchers can only be redeemed through the Site and not through any other website or communication method unless otherwise stated. To use your Voucher, you must enter its unique code during the online checkout process, and using this code will be considered confirmation of your agreement to these Terms and Conditions and any special conditions associated with the Voucher.
13.5 Any credits or discounts linked to Vouchers apply solely to the price of the Products in an Order and do not apply to delivery charges or any meals subject to surcharges (unless otherwise specified).
13.6 Vouchers and Customer credits resulting from any Customer referral program are invalid if used inappropriately, such as being published on deal or bargain websites. We reserve the right to cancel any suspicious codes and remove credits from the sharer’s account if we become aware of or suspect any inappropriate usage. Moreover, when a person participates in a cash promotion for just 1 dollar, they must agree to a minimum plan of 1 month.
RISK AND OWNERSHIP
14.1 The Products are at your risk from the moment they are delivered to the Delivery Address or according to your delivery instructions.
14.2 Ownership of the Products transfers to you only when we receive full payment for all amounts due concerning the Products, including delivery charges.
DISCLAIMERS AND LIABILITY LIMITATIONS
15.1 The following paragraphs exclude or limit our liability for your use of the Site, as far as the law permits.
15.2 We have taken reasonable measures to ensure the accuracy, currency, availability, and completeness of the information on the Site. However, that information is provided in good faith and on an “as is” and “as available” basis, without any representation or warranty of any kind, whether express or implied, including the reliability of the information, implied warranties or conditions of merchantability, merchantable quality, fitness for a specific purpose, durability, title, and non-infringement.
15.3 You acknowledge that the Products shown on the Site are not exact samples and are only indicative. The Products you receive may differ from those displayed due to seasonal availability.
15.4 To the extent permitted by law, we do not represent or warrant that the Site will always be available, that access will be uninterrupted, that there will be no delays, failures, errors or omissions, or loss of transmitted information, that no viruses or other harmful or destructive properties will be transmitted, or that no damage will occur to your computer system. We may change or add to the Site (including these Terms and Conditions) or the information, Products, or Services without notice. We do not, however, commit to keeping the Site updated. We are not liable to you or any other third party if errors occur in the Site’s information or if the information is outdated.
15.5 You must take your own precautions to ensure that accessing the Site does not expose you to the risk of viruses, malicious computer code, or other forms of interference that may damage your computer system or any other computer system.
15.6 Regrettably, no data transmission over the Internet can be guaranteed as completely secure. While we strive to protect such information, we do not warrant and cannot ensure the security of any information you transmit to us. As a result, any information you transmit to us is transmitted at your own risk. However, once we receive your transmission, we will take reasonable steps to preserve the security of that information.
15.7 Our Privacy Policy also governs the collection, use, and disclosure of your personal information.
15.8 To the extent permitted by law, we do not accept responsibility for any loss or damage, however caused (including through negligence), which you may directly or indirectly suffer in connection with your use of, attempted use of, or inability to use the Site or any linked website. Nor do we accept any responsibility for any such loss arising out of your use of or reliance on information contained on or accessed through the Site.
15.9 To the extent permitted by law:
(a) our total aggregate liability concerning these Terms and Conditions is limited, at our option, to:
(i) In the case of supplying Products:
(A) replacing or resupplying the Products; or
(B) the cost of replacing or resupplying the Products;
(ii) In the case of providing Services:
(A) supplying the relevant Services again; or
(B) the cost of supplying the relevant Services again, and;
(b) in any event, our liability will not exceed the fees you have paid to us under the relevant Order.
15.10 In accordance with the law, we will not be liable for any loss of profit, loss of revenue, loss of contract, loss of business opportunity, loss of reputation, loss of data, or any indirect or consequential loss resulting from these Terms and Conditions or the Services.
15.11 These Terms and Conditions do not intend to limit your rights as a consumer under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.
15.12 Customers are responsible for reviewing the Nutritional Panel and ingredients of each meal before placing an Order.
IMPORTANT NOTICE REGARDING LINKED WEBSITES
16.1 The Site may include links to other websites (Linked Websites) for your convenience. These Linked Websites may not be current or maintained regularly.
16.2 We do not endorse, approve, or recommend the owners or operators of the Linked Websites, nor any information, graphics, materials, products, or services mentioned or contained on those Linked Websites, unless we explicitly state otherwise.
16.3 As far as the law permits, we are not responsible or liable for, and do not provide any warranty (express or implied) regarding the Linked Websites, your use of them, or any products or services available on or through the Linked Websites.
TRANSFER OF RIGHTS AND RESPONSIBILITIES
17.1 These Terms and Conditions bind both you and us, as well as our respective successors and assignees.
17.2 Without our prior written consent, you cannot transfer, assign, charge, or otherwise dispose of your rights or liabilities under these Terms and Conditions, or any of your rights or obligations arising from them.
17.3 We may transfer, assign, charge, subcontract, or otherwise dispose of any of our rights or obligations arising under these Terms and Conditions at any time without obtaining your prior consent.
INTELLECTUAL PROPERTY RIGHTS
18.1 All intellectual property rights in the Site, whether registered or unregistered, and in the material published on it, are owned or licensed by us. These works are protected by copyright and other intellectual property laws, and all such rights are reserved.
18.2 You may print one copy and download extracts of any pages from the Site for your personal reference. You must not use any part of our copyrighted materials for commercial purposes without first obtaining a license to do so from us and our licensors.
18.3 If you post comments on the Products or Services to any website, blog, or social media network (Commentary), you must ensure that such Commentary represents your fairly-held opinions. By agreeing to these Terms and Conditions, you irrevocably authorize us to quote from your Commentary on the Site and in any advertising or social media outlets which we may create or contribute to.
FORCE MAJEURE EVENTS
19.1 We will not be liable or responsible for any failure to perform or delay in performance of any of our obligations under these Terms and Conditions due to any event outside our control (Force Majeure Event).
19.2 A Force Majeure Event includes any act, event, non-occurrence, omission, or accident beyond our reasonable control and includes in particular (without limitation) the following:
(a) strikes, lockouts, or other industrial action;
(b) civil unrest, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
(c) fire, explosion, storm, flood, earthquake, subsidence, epidemic, or other natural disaster;
(d) impossibility of the use of railways, shipping, aircraft, motor transport, or other means of public or private transport;
(e) impossibility of the use of public or private telecommunications networks;
(f) epidemic, pandemic, or other health emergency (whether declared or not); and
(g) the acts, decrees, legislation, regulations, or restrictions of any government.
19.3 Our performance under these Terms and Conditions is considered to be suspended for the duration of the Force Majeure Event, and we will have an extension of time for performance for the duration of that period. We will use our reasonable efforts to resolve the Force Majeure Event or to find a solution by which our obligations under these Terms and Conditions may be performed despite the Force Majeure Event.
PRIVACY
20.1 Our Privacy Policy is a separate document available on the Site. It governs how we use, collect, and disclose your personal information to facilitate our interactions and for purposes outlined in the Privacy Policy.
20.2 We may use your contact information to send you newsletters from Inezo and our affiliated companies.
GENERAL
21.1 These Terms and Conditions encompass the entire understanding between the parties concerning the subject matter herein and supersede all prior communications.
21.2 The relationship between you and Inezo is that of a principal and independent contractor. Nothing in these Terms and Conditions will be construed as creating a relationship of employment, agency, or partnership.
21.3 Each party acknowledges that, when entering into these Terms and Conditions, neither party relies on any representation or warranty (whether made innocently, negligently, or intentionally) not contained within these Terms and Conditions.
21.4 Our failure to enforce any provision under these Terms and Conditions does not waive our right to enforce any such provisions later.
21.5 If any term or provision of these Terms and Conditions is deemed illegal, invalid, or unenforceable under applicable law by a court, that term or provision will be severed from these Terms and Conditions, and the remaining terms and conditions will remain unaffected.
21.6 These Terms and Conditions are governed by and construed in accordance with the laws in force in New South Wales. Each party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts of New South Wales.
ADD-ONS
22.1 We offer a variety of Extras and Add-ons in addition to your weekly meals. ALL Extras and Add-on Products are compatible with any menu preferences.
22.2 The Inezo Extras/Add-Ons are not part of the ongoing weekly subscription service. This means that you must log into your account and manually add an add-on to your order each week you wish to purchase one.
22.3 Some Extras/Add-ons may not be available in certain Service Areas.
22.4 In addition to your weekly meal subscription, we offer Extras/Add-Ons as supplementary products. They are accessible to all customers regardless of their menu preference. We reserve the right to cancel any stand-alone Extras/Add-On orders and will provide a full refund within 10 business days.
22.5 If, for any reason, you skip, pause, or cancel your weekly meal subscription, your Extra/Add-On will also be cancelled, as they cannot be sent as standalone products.
COMPETITIONS (SOCIAL MEDIA)
24.1 By participating in any contest or giveaway promoted by Inezo on its Facebook page and/or other social media channels (the “Competition”), you confirm that you accept and agree to these Competition terms outlined herein as well as any other applicable terms and conditions.
24.2 Unless otherwise specified, the Competition is open only to active Inezo customers. All Competitions are open exclusively to Australian residents.
24.3 To enter the Competition, participants must follow the instructions provided on the Competition’s Facebook post and/or other Social Media channel.
24.4 The Competition’s entry opening and closing dates will be indicated on the Competition Facebook post and/or other Social Media channel.
24.5 Inezo will make efforts to notify each prize winner through social media, email, text, or phone. However, if the winner is unreachable within five working days, we may either redraw a new prize winner or reserve our rights not to redraw without liability to any person. Inezo reserves the right to contact the selected winners through alternative methods.
24.6 The winner(s) will be selected as specified by the Facebook Competition post and/or other Social Media channel. The prize winner(s) will receive the advertised prize in accordance with the specific terms and conditions of a Competition.
24.7 The winner acknowledges that redeeming certain prizes may necessitate being at least 18 years old or obtaining parental/guardian consent.
24.8 Entering the competition constitutes a winner’s consent for their information and/or content to be shared on our channels.
